to UAE on Orders Over AED 100!
We Offer the Best Prices – Guaranteed!
We Only Sell 100% Authentic & Genuine Products!
24/7 Customer Support – We’re Here to Help!
Are your products authentic?
Yes, we guarantee that all our products are 100% genuine and sourced directly from authorized distributors. We are committed to providing only authentic items to our customers.
Do you offer free shipping?
Yes, we offer free shipping across the UAE on orders over AED 100. For orders below this amount, a standard shipping fee applies.
What is the cutoff time for next-day delivery?
For next-day delivery across the UAE (excluding remote areas), orders should be placed before 2 PM, with pickup before 6 PM. This service is subject to our delivery schedule.
Do you ship internationally?
Yes, international shipping is available upon request. Please note that customers are responsible for all shipping costs associated with international orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status on our website or ur shipping partners website.
What is your return policy?
We accept returns if the product is damaged upon arrival due to transportation. Please contact our customer support within 48 hours of receiving the product to initiate a return.
How can I contact customer support?
Our customer support team is available 24/7 to assist you. You can reach us through WhatsApp button on our page or our Contact Us page or by emailing pokehub@infinity-biz.com.
Are there any areas with limited delivery schedules?
Yes, deliveries to Abu Dhabi’s Western Region are scheduled twice a week. Please contact our support team for specific delivery days and times.
Do you have physical stores?
Currently, we operate exclusively online but stay tuned for future updates regarding potential physical locations.
How can I stay updated on new products and offers?
Subscribe to our newsletter at the bottom of our homepage to receive updates on new collections and exclusive offers.
Can I use the cards I buy from you in official tournaments?
Yes, our cards are official and can be used in tournaments, as long as they follow the current rules.
What payment methods do you accept?
We take major credit cards, debit cards, and online payments like Visa, Mastercard, American Express, and Apple Pay. More options for international orders.
Is my payment information secure?
Yes, we use strong encryption and secure gateways. We don’t store your card details, and our site is SSL certified.
